Hello, It's Hiro.
This time, I will write about what I actually purchased an Apple product and experienced.
To be honest, I love Apple products, and I've only had a good image of Apple so far, but I'll write down the truth, including what I received from customer support in Japan.
[Lie] You can return the product for free within 14 days of receiving it → No
The return policy stated in the shopping support on the Apple website states that you can return the product within 14 days.
Here👇
And here is the screenshot that I actually ordered👇
It is clearly stated that it has been delivered on June 2, 2021.
Return refused!!
I called 0120-993-993 for customer support and applied for a return, but the return was not accepted.
It arrived on June 2, 2021 and I filed a return request on June 16, 2021.
I'm hoping to return the item within 2 weeks of the arrival of the item ...
Apple's (customer support) statement is as follows
🍎Apple: The customer is registered with Yamato's tracking service, which was delivered at 11:37 on June 1, 2021. We are very sorry, but we cannot accept returns because it is one day late.
Me: Eh？
But the delivered June 2, 2021 is displayed on your site in large size, right?
🍎Apple: However, since it was registered with the tracking service of Kuroneko which was delivered on 6/1 ... Probably, because the information is registered based on the US time standard, it will be at 11:37 Japan time on June 1, 2021. It is probable that the information received was determined by Apple in the United States to be June 2, 2021.
Me:So does that mean I can't return it?
🍎Apple: Yes, I talked with my boss, but I cannot accept returns.
Me: According to the American standard, it should be slow if it is based on the International Date Line ...
Enough. I think it is better to improve so that such cases do not recur.
🍎Apple: I agree.
When purchasing an Apple product, you should pay close attention to the return date.
This time, I believed in the delivered information on June 2, 2021 on the Apple site, and applied for a return request just two weeks after the return date.
According to American time standards
For that reason, I was not able to accept the return. What is the American time standard? ..
Japanese customer support (as per the manual)
Rather than making Apple's impression worse, I was saddened by the Japanese customer service response.
Even if the situation in this case is exactly the same in the United States, it will probably proceed smoothly without saying anything.
n fact, when I lived in the United States for three years, I was taken care of by Apple many times, and I was amazed at the quality of the Apple staff in the United States.
In the United States, there are many purchases from Amazon, but the return procedure is extremely smooth.
The United States is tolerant of returns in a good way, so it's safe to assume that such a trivial problem is unlikely.
This experience made me a little sad about Apple Customer Service in Japan, so I would like to share it with the hope that you do not want the same thing to happen.
I do not say that it is bad to work according to the manual, but I would like you to respond flexibly as it can be trusted by trivial matters.
Don't you think you don't need manual customer support?
They don't support customers. It's better to use AI.
Regards,
hiro
